An online catalog is like a small shop window you can send to customers.

They open a link, browse the products you chose, and contact you if they want to order. It is useful when you do not need a full online store, but still want something cleaner than sending product photos one by one in chat.

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Good Uses for Catalogs

Use a catalog when you want to share a focused product list:

• 🆕 New arrivals for the month
• 🎁 Seasonal promos or limited offers
• 💼 Wholesale lists for resellers
• 👤 A shortlist for one customer
• 🔗 A link in your Instagram bio or WhatsApp message

Online Catalog requires an active paid subscription and the right access in the business.

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Create a Catalog

On Mobile

1. Open More → Online Catalog
2. Tap Add or the + button
3. Enter the catalog details
4. Choose products
5. Save

On Web

1. Go to web.kelola.co
2. Open Catalog
3. Click Create Catalog
4. Enter the catalog details
5. Save

💡 Give the catalog a name your team will recognize. New Arrivals - June is easier to manage later than Catalog 1.

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Write a Welcome Message

The welcome message is the first small note customers see. Keep it friendly and useful.

Good examples:

• “Welcome! Chat us on WhatsApp if you want to order.”
• “These are our latest products for this month.”
• “Prices are valid while stock lasts.”

⚠️ Avoid putting links in the welcome message. Kelola blocks URLs there so the catalog stays clean and safe for customers.

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Choose the Products

You can include all products or choose only certain products.

For most customer-facing catalogs, selected products work better. A focused catalog is easier to browse, especially when the customer opens it from WhatsApp on a phone.

Before sharing, check:

• ✅ Product names are clear
• ✅ Important products have photos
• ✅ Prices are up to date
• ✅ Out-of-stock products are not featured unless you still want inquiries

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Choose Which Prices to Show

Catalogs can show different price information depending on your settings.

Price Setting	When to Use It
Selling price	Normal customer catalog
Cost price	Internal team use or trusted wholesale discussion
Both prices	Internal comparison or special business use
No price	When customers should ask before ordering

⚠️ Be careful with cost price. Only show it to people who are supposed to see your buying price.

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Enable WhatsApp Checkout

Turn on WhatsApp Checkout if you want customers to continue the order conversation directly from the catalog.

1. Enable WhatsApp Checkout
2. Enter the WhatsApp number customers should contact
3. Save the catalog
4. Share the catalog link

📱 Customers can browse first, then message you through WhatsApp.

WhatsApp Checkout is not a full e-commerce checkout. Payment, delivery, and order confirmation still happen between you and the customer.

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Share the Catalog

After saving, open the catalog from the list and use the share or copy link action.

You can share it through:

• WhatsApp
• Instagram bio
• Social media
• SMS
• Email

💡 If you are sending it to one customer, add a short personal message before the link. It usually feels better than sending only the URL.

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Edit or Delete a Catalog

Edit a catalog when products, prices, or the welcome message need to change.

1. Open Online Catalog or Catalog
2. Select the catalog
3. Choose Edit
4. Update the details
5. Save

✅ Shared links update after you save changes.

Delete a catalog when it is no longer relevant, such as an old promotion or a private list that should not stay online.

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Check Catalog Views

Kelola shows simple catalog analytics:

Metric	What It Tells You
Views today	Whether today’s sharing is working
Views in the last 30 days	Whether the catalog still gets attention

Use the numbers as a signal:

• High views but few messages? Review the products, photos, prices, or welcome message.
• Low views? Try sharing again with a clearer message.

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Common Issues

I Can’t Create a Catalog

Check that your business has an active paid subscription, that you have access to manage catalogs, and that you have not reached your plan’s catalog limit.

The Welcome Message Will Not Save

Remove any URL from the message and keep it within the character limit.

WhatsApp Checkout Will Not Turn On

Make sure the WhatsApp number is filled in correctly. Include the country code when needed.

Products Are Missing

Check that the products still exist, that they were selected for this catalog, and that your product data has synced.

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FAQ

Q: Can customers buy directly from the catalog?
A: They can browse and continue through WhatsApp when WhatsApp Checkout is enabled. Payment and order confirmation still happen outside the catalog.

Q: Can I show only selected products?
A: Yes. You can choose specific products or include all products.

Q: Can I hide prices?
A: Yes. Use the price visibility settings to control what customers see.

Q: Can I see who viewed my catalog?
A: Kelola shows view counts, such as today and the last 30 days. It does not show individual visitor identities.

Q: Do product changes update the catalog?
A: Catalogs use your current product data. Review shared catalogs after changing important product details or prices.