Some sales need more than product price × quantity.

Maybe you charge a small delivery fee, add a service charge for dine-in orders, collect VAT, or let customers leave a tip. Additional Fees are made for those extra amounts, so your customer sees a clear total and your reports still show what your business really earned.

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What Additional Fees Are For

Use Additional Fees when the charge belongs to the whole sale, not to one specific product.

✅ Good examples:

• Delivery fee for an order sent by courier
• Service charge for a cafe, salon, or restaurant
• Packaging fee for takeaway orders
• Tip or gratuity
• VAT, tax, or another pass-through fee

💡 If the charge is part of the product price, edit the product price instead. If it should appear as its own line on the customer bill, use Additional Fees.

Each business can set up to 3 additional fees, so choose names that are broad and reusable.

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Set Up a Fee

On Mobile

1. Open Settings
2. Tap Additional Fee
3. Tap Add Additional Fee
4. Give the fee a clear name, such as Service Charge or Delivery Fee
5. Choose fixed amount or percentage
6. Save

On Web

1. Open Settings
2. Go to Additional Fees
3. Click New Additional Fee
4. Enter the fee name
5. Choose the value type
6. Choose whether the fee should be included in profit
7. Save

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Fixed Amount or Percentage

Type	Best For	Example
Fixed amount	Delivery, packaging, handling	Every delivery order adds 10,000
Percentage	Service charge, VAT, percentage tax	5% service charge from the subtotal after discount

💡 Percentage fees are calculated from the sale subtotal after discount, not from the final total after other fees.

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Should the Fee Count as Profit?

This setting matters because it changes how your profit report looks.

Fee Type	Include in Profit?	Why
Service charge	Usually yes	The business keeps it
Packaging fee	Usually yes	It is part of your selling income
Tip	Depends on your business policy	Some businesses treat tips separately
VAT / tax	Usually no	You collect it and pass it on
Courier pass-through fee	Usually no	The money belongs to another party

Use Include in Profit like this:

• Turn it on for fees your business keeps
• Turn it off for taxes or pass-through charges

⚠️ If you are not sure, ask whoever handles your bookkeeping or tax reporting. This one setting can change how profit appears in Kelola.

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Add a Fee During Checkout

When recording a sale in POS or Stock Out:

1. Open Additional Fee
2. Choose the fee you want to add
3. Enter the amount, or let Kelola calculate the percentage
4. Check the final total before submitting
5. Save the transaction

🧾 The customer total includes the selected fees, and the receipt shows them clearly.

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After the Sale Is Saved

Additional Fees can appear in:

• Transaction detail
• History
• Thermal receipts
• A4 invoices
• Financial reports, depending on Include in Profit

If you later delete an Additional Fee from Settings, old transactions do not change. Kelola keeps the saved fee value on past receipts and reports so your old records stay consistent.

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Staff Access

Owners can decide which staff members are allowed to use or manage Additional Fees.

If a cashier cannot see any fees during checkout, check:

• The fee has already been created in Settings
• The staff member has permission to use it

This is useful when cashiers need to apply a service charge at checkout, but only owners or admins should create and edit fee rules.

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Practical Tips

✅ Use names customers understand. Delivery Fee is clearer than Fee 1.

✅ Keep taxes separate from business income. If you collect a fee only to pass it to another party, leave Include in Profit off.

✅ Avoid one-off fee names. Since each business has up to 3 fees, choose names you can use again.

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FAQ

Q: How many additional fees can I create?
A: Up to 3 additional fees per business.

Q: Can I use both fixed and percentage fees?
A: Yes. Each fee can be set as a fixed amount or a percentage.

Q: Do additional fees always affect profit?
A: No. They only affect profit when Include in Profit is enabled.

Q: What happens if I delete a fee later?
A: Past transactions keep the fee values that were already saved.

Q: Can staff manage additional fees?
A: Only if the owner grants the related permissions.