How to Upgrade

Upgrading your Kelola subscription unlocks premium features and increases your limits for products, staff, and catalogs. Here’s how to upgrade:

Subscription Plans

Kelola offers four subscription tiers:

Plan	Products	Staff	Catalogs	History Filter
Free	100	1	1	Today only
Basic	500	3	3	180 days
Plus	2,000	5	5	360 days
Advance	Unlimited	Unlimited	Unlimited	Unlimited

Feature Comparison

Free Plan:

• Basic inventory management
• Stock in/out recording
• Customer and supplier management
• Basic reports
• 1 staff member (owner only)

Basic Plan:

• Everything in Free, plus:
• Up to 500 products
• Up to 3 staff members
• Up to 3 online catalogs
• 180-day history filter
• Reports access
• Excel download features, depending on platform and report

Plus Plan:

• Everything in Basic, plus:
• Up to 2,000 products
• Up to 5 staff members
• Up to 5 online catalogs
• 360-day history filter
• Multi-price support
• All reports
• Excel download features

Advance Plan:

• Everything in Plus, plus:
• Unlimited products
• Unlimited staff
• Unlimited catalogs
• Unlimited history filter
• Priority support

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How to Upgrade on Android

1. Open the Kelola.co app on your Android device
2. Tap “More” in the bottom navigation
3. Tap “View Subscription Plans” at the top
4. Choose your preferred plan: Basic, Plus, or Advance
5. Select subscription period: Weekly, Monthly, or Annual when available (annual often offers savings)
6. Tap “Subscribe Now”
7. Complete payment using:
   • Credit Card
   • Debit Card
   • Google Pay
   • Google Play Gift Card
   • Other payment methods available in your region
8. Confirmation: Once payment is successful, your account is immediately upgraded

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How to Upgrade on iOS

1. Open the Kelola.co app on your iPhone
2. Tap “More” in the bottom navigation
3. Tap “View Subscription Plans” at the top
4. Choose your preferred plan: Basic, Plus, or Advance
5. Select subscription period: Weekly, Monthly, or Annual when available (annual often offers savings)
6. Tap “Subscribe Now”
7. Complete payment using:
   • Credit Card
   • Debit Card
   • Apple Pay
   • Apple Gift Card
   • Other payment methods available in your region
8. Confirmation: Once payment is successful, your account is immediately upgraded

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Managing Your Subscription

View Current Plan

1. Go to More → View Subscription Plans
2. Your current plan is displayed at the top
3. See your usage: products, staff, catalogs

Cancel Subscription

• Android: Manage through Google Play Store app
• iOS: Manage through App Store → Subscriptions
• Web: Manage through the Kelola web subscription page when the subscription was started on web
• Note: Cancellation takes effect at the end of your billing period

Change Plans

1. Go to More → View Subscription Plans
2. Select a different plan
3. Confirm the change
4. Follow the payment or app-store instructions shown

Platform rules:

• Subscriptions started through Google Play or the App Store must usually be managed on the same platform
• Web subscriptions can be managed from the web subscription flow when eligible
• Upgrades may take effect immediately
• Downgrades can depend on billing provider and may not be available on every platform

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What Happens When You Upgrade

Immediate Benefits:

• Increased product limits
• Additional staff slots
• More catalog slots
• Access to premium reports
• Extended history filters

Data Preservation:

• All existing data remains
• No data loss during upgrade
• Immediate access to new features

Downgrading:

• If you downgrade, excess products/staff may need to be removed
• You’ll be prompted to reduce usage before downgrade completes
• Some providers do not support direct downgrades; cancel or wait until renewal if the app asks you to manage it through the original platform

Free Use and Trials

Kelola keeps a Free plan for small businesses with limited usage. Some premium or web features may also show a short trial flow.

If a free business has been used for an extended period, the app may ask the owner to subscribe to continue managing the business without interruption. Staff should ask the business owner to manage the subscription.

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Payment Issues

Payment Failed

• Check your payment method has sufficient funds
• Verify card details are correct
• Try a different payment method
• Contact your bank if issues persist

Subscription Not Activated

• Restart the app
• Check your internet connection
• Verify payment was processed
• Contact support if issues persist

Refunds

• Refund policies follow Google Play Store (Android) or App Store (iOS) guidelines
• Contact support for refund requests
• Refunds are processed on a case-by-case basis

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FAQ

Q: Can I switch between plans? A: You can usually upgrade when eligible. Downgrades depend on the billing provider and may need to be managed through Google Play, the App Store, or the web subscription page.

Q: What happens to my data if I downgrade? A: Your data is preserved, but you may need to reduce products, staff, or catalogs to fit the new plan limits.

Q: Is there a free trial? A: Kelola has a Free plan with limited usage. Some premium or web flows may include trial access, and long-running free businesses may be prompted to subscribe.

Q: Can I pay weekly or annually? A: Weekly, monthly, and annual options may be available depending on platform, region, and plan. Annual subscriptions typically offer cost savings compared to monthly billing.

Q: Do you offer refunds? A: Refunds are handled according to Google Play Store or App Store policies. Contact support for assistance.

Q: What payment methods are accepted? A: Payment methods vary by platform and region. Common options include credit/debit cards, Google Pay, Apple Pay, app-store gift cards, and local web payment options when available.

Q: Can I use Kelola on multiple devices with one subscription? A: Yes, your subscription is tied to your account, not your device. Log in on any device to access your subscription.

Q: How do I know when my subscription renews? A: Check your subscription details in the app (More → View Subscription Plans) or in your device’s app store.

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Need Help?

If you have questions about upgrading or need assistance with your subscription:

• Contact support through the app
• Email [email protected]
• Visit help.kelola.co for more information