How to Upgrade
Guide to upgrade your Kelola.co app and unlock premium features
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How to Upgrade
Upgrading your Kelola subscription unlocks premium features and increases your limits for products, staff, and catalogs. Here’s how to upgrade:
Subscription Plans
Kelola offers four subscription tiers:
| Plan | Products | Staff | Catalogs | History Filter |
|---|---|---|---|---|
| Free | 100 | 1 | 1 | 30 days |
| Basic | 500 | 3 | 3 | 180 days |
| Plus | 2,000 | 5 | 5 | 360 days |
| Advance | Unlimited | Unlimited | Unlimited | Unlimited |
Feature Comparison
Free Plan:
- Basic inventory management
- Stock in/out recording
- Customer and supplier management
- Basic reports
- 1 staff member (owner only)
Basic Plan:
- Everything in Free, plus:
- Up to 500 products
- Up to 3 staff members
- Up to 3 online catalogs
- 180-day history filter
- Reports access
Plus Plan:
- Everything in Basic, plus:
- Up to 2,000 products
- Up to 5 staff members
- Up to 5 online catalogs
- 360-day history filter
- Multi-price support
- All reports
Advance Plan:
- Everything in Plus, plus:
- Unlimited products
- Unlimited staff
- Unlimited catalogs
- Unlimited history filter
- Priority support
How to Upgrade on Android
- Open the Kelola.co app on your Android device
- Tap “More” in the bottom navigation
- Tap “View Subscription Plans” at the top
- Choose your preferred plan: Basic, Plus, or Advance
- Select subscription period: Monthly or Annual (annual offers savings)
- Tap “Subscribe Now”
- Complete payment using:
- Credit Card
- Debit Card
- Google Pay
- Google Play Gift Card
- Other payment methods available in your region
- Confirmation: Once payment is successful, your account is immediately upgraded
How to Upgrade on iOS
- Open the Kelola.co app on your iPhone
- Tap “More” in the bottom navigation
- Tap “View Subscription Plans” at the top
- Choose your preferred plan: Basic, Plus, or Advance
- Select subscription period: Monthly or Annual (annual offers savings)
- Tap “Subscribe Now”
- Complete payment using:
- Credit Card
- Debit Card
- Apple Pay
- Apple Gift Card
- Other payment methods available in your region
- Confirmation: Once payment is successful, your account is immediately upgraded
Managing Your Subscription
View Current Plan
- Go to More → View Subscription Plans
- Your current plan is displayed at the top
- See your usage: products, staff, catalogs
Cancel Subscription
- Android: Manage through Google Play Store app
- iOS: Manage through App Store → Subscriptions
- Note: Cancellation takes effect at the end of your billing period
Change Plans
- Go to More → View Subscription Plans
- Select a different plan
- Confirm the change
- Payment will be adjusted for the new plan
What Happens When You Upgrade
Immediate Benefits:
- Increased product limits
- Additional staff slots
- More catalog slots
- Access to premium reports
- Extended history filters
Data Preservation:
- All existing data remains
- No data loss during upgrade
- Immediate access to new features
Downgrading:
- If you downgrade, excess products/staff may need to be removed
- You’ll be prompted to reduce usage before downgrade completes
Payment Issues
Payment Failed
- Check your payment method has sufficient funds
- Verify card details are correct
- Try a different payment method
- Contact your bank if issues persist
Subscription Not Activated
- Restart the app
- Check your internet connection
- Verify payment was processed
- Contact support if issues persist
Refunds
- Refund policies follow Google Play Store (Android) or App Store (iOS) guidelines
- Contact support for refund requests
- Refunds are processed on a case-by-case basis
FAQ
Q: Can I switch between plans? A: Yes, you can upgrade or downgrade at any time. Changes take effect immediately.
Q: What happens to my data if I downgrade? A: Your data is preserved, but you may need to reduce products, staff, or catalogs to fit the new plan limits.
Q: Is there a free trial? A: The Free plan is available indefinitely. Some features may have trial periods for premium plans.
Q: Can I pay annually? A: Yes, annual subscriptions are available and typically offer cost savings compared to monthly billing.
Q: Do you offer refunds? A: Refunds are handled according to Google Play Store or App Store policies. Contact support for assistance.
Q: What payment methods are accepted? A: Payment methods vary by platform (Android/iOS) and region. Common options include credit/debit cards, Google Pay, Apple Pay, and gift cards.
Q: Can I use Kelola on multiple devices with one subscription? A: Yes, your subscription is tied to your account, not your device. Log in on any device to access your subscription.
Q: How do I know when my subscription renews? A: Check your subscription details in the app (More → View Subscription Plans) or in your device’s app store.
Need Help?
If you have questions about upgrading or need assistance with your subscription:
- Contact support through the app
- Email [email protected]
- Visit help.kelola.co for more information
